How to Optimize CMDB/CMS Value with Good Metrics and Good Data
The challenges of making strategic service management initiatives count in the real world have been the topic of numerous articles, books, chat groups and blogs. The nuanced blend between process and cultural readiness, good technology, and good data has proven elusive to so many IT organizations that many executives are ready to throw up their hands and target only short-term, tactical goals.
This report will provide the reader with guidelines for planning effective metrics and calculating ROI around CMDB/CMS deployments. It will then introduce Blazent’s capabilities for optimizing data management and trusted source priorities – as expressed in two customer deployments.
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